Thursday, January 5, 2017

Seven things you need to know about CEIT services

Glauce Fleury

Communications and Publications Specialist, CEIT
As a Douglas College student, you have available a variety of services to help you thrive. Some of them are the IT services provided by the Centre for Educational and Information Technology (CEIT). Take a look at what you need to know to start your classes with confidence.

Student ID card: You’ll need yours to pick up library materials and access our campuses outside regular hours. When taking transit, you must carry your student ID card with your U-Pass BC on Compass Card. If you don’t provide your student ID when asked, you might get a fine and your Compass Card could be confiscated. Check when and where to get your student ID.

Logins: You can go to the direct links to log in to myAccount, myDouglas, Blackboard and Office 365. From, hover over the Login drop-down menu at the top to select your option. To log in to the College computers, Wi-Fi, Blackboard, myAccount and myDouglas, your username/user ID is your nine-digit student number. Your password/PIN, by default, is your 6-digit birthdate (DDMMYY). Your username/email to access Office 365 is sent to your myDouglas email account. The password is the same one used for the wired and wireless networks. For the Wi-Fi, connect to the Douglas College Internal network.
Note: to protect your account, change your default password after the first login. Use a minimum of eight characters, with numbers, capital letters and special characters.

Office 365: All registered students can use Office 365. This Canadian cloud service gives you free access to Word, Excel, PowerPoint, 1 Terabyte of OneDrive space and a new College email account. myDouglas email will be active only until April 2017, when all students are expected to have transitioned to the new Office email. Use Office and forward any myDouglas email to your favourite email account. Doubts? Read our FAQs.

Printing: You may print up to 300 pages free of charge per semester from any machine (libraries, computer labs or the New West fishbowl). For extra copies, use the PayPrint stations at both campus libraries, room N6212 (New West) and room A2270 (Coquitlam). Your quota is reset to 300 pages at the beginning of each semester. Considering the environment, print only what’s necessary.

Blackboard: If you take online or hybrid courses, you’ll use Blackboard. Here you have access to course materials uploaded by your instructor and communications tools. Take a look at the Student Resources section and become familiar with it.

CEIT Service Counters: They provide student ID cards, password/PIN resets, and assistance with login issues and wireless connectivity.

CEIT Support: Contact the Help Desk when you have difficulty with College-owned technology. Alternatively, use the Students Helping Students service. Our student assistants are constantly moving around, mainly in the libraries and labs at both campuses. They can help with ID cards, logins, computer functionality, printing, wireless and connectivity. You’ll recognize them by their red vests.

For complete information about our IT services, check GET IT – IT Services for Students.