Tuesday, September 13, 2016

Seven things you need to know about CEIT services

Glauce Fleury
Communications and Publications Specialist, CEIT
As a Douglas College student, you have available a variety of services to help you thrive. One of them is the IT services provided by the Centre for Educational and Information Technology (CEIT). Take a look at what you need to know to start your classes with confidence.
  • Student ID card: You’ll need yours to pick up library materials and access our campuses outside regular hours. When taking transit, you must carry your student ID card with your U-Pass BC on Compass Card. If you don’t provide your student ID when asked, you might get a fine and your Compass Card could be confiscated. Check when and where to get your student ID.
  • Logins: For myAccount, myDouglas, Blackboard and Office 365, go to www.douglascollege.ca. At the top, hover over the Login drop-down menu and select your option. To log in to the College computers, Wi-Fi, Blackboard, myAccount and myDouglas, your username/user ID is your 9-digit student number. Your password/PIN, by default, is your 6-digit birthdate (DDMMYY). Your username to access Office 365 will be sent to your myDouglas account (the password is the same used for the wired and wireless networks). For the Wi-Fi, connect to the Douglas College Internal network. Note: to protect your account, after the first login, change your password. We recommend a minimum of eight characters, with numbers, capital letters and special characters.
  • Printing: You may print up to 300 pages free of charge per semester from any machine (libraries, computer labs or the New West fishbowl). If you need to print beyond that, PayPrint stations are available at both campus libraries, room N6212 (New West) and room A2270 (Coquitlam). At the beginning of each semester, your quota will be reset to 300 pages. Considering the environment, make sure you print only what’s necessary and pick up your copies, so they don’t go to waste.
  • CEIT Service Counters: They provide student ID cards, password/PIN resets, and assistance with login issues and wireless connectivity. In New West, go to room N2100B (inside the library). In Coquitlam, go to room B1250.
  • CEIT Help Desk: Our skilled staff is available to help you when you have difficulty with College-owned technology. You can reach them at 604 527 5330 or helpdesk@douglascollege.ca
  • Blackboard: If you take online or hybrid courses, you’ll use Blackboard. In this Learning Management System, you’ll have access to course materials uploaded by your instructor and some communications tools. Take a look at the Student Resources section and watch the tutorials to become familiar with this system.
  •  Office 365: As part of Douglas College licensing agreement, we provide Office 365 software to all registered students. This Canadian cloud services gives you access to Word, PowerPoint, OneNote, Excel, 1 Terabyte of OneDrive space and a new College email account. myDouglas email will be active until 2017, when all students will be expected to have transitioned to the new Office email.
You can find more information about our IT services at GET IT – IT Services for Students. Download this guide and have it at hand. If you need support, you can call, text or email Students Helping Students. If you can’t reach them, contact the CEIT Help Desk at 604 527 5330 or helpdesk@douglascollege.ca