Friday, January 22, 2016

Seven things you need to know about CEIT services

By Glauce Fleury
Communications and Publications Specialist, CEIT

As a Douglas College student, you have available a variety of services to help you thrive. One of them is the IT services provided by the Centre for Educational and Information Technology. Take a look at what you need to know to start your classes with confidence.

  • Student ID card: You’ll need yours to pick up library materials and access our campuses outside regular hours. When taking transit, you must carry your student ID card with your U-Pass BC on Compass Card. If you don’t provide your student ID when asked, you might get a fine and your Compass Card could be confiscated. Check when and where to get your student ID.
  • Network access: To log in to computers in the labs and libraries, you’ll need to enter your username (nine-digit student number) and password (by default, your birthdate in the format DDMMYY). After your first login, change your password to protect your account.
  • Wireless access: To log in to the Wi-Fi, you’ll need the same username and password used to log in to the College computers. The network you should choose as a student is Douglas College Internal.
  • Students Helping Students: You’ll find one CEIT student assistant in each campus from Monday to Friday. They can respond to requests for help with ID cards, logins, computer functionality, printing, wireless and connectivity. You’ll recognize them by their red vests. The CEIT assistants are constantly moving around from 8am, mainly in the libraries and labs. If you don’t see them, call or text them: in New West, 604 396 4475; in Coquitlam, 604 306 4777.
  • CEIT Help Desk: Our skilled staff is available to help you when you have difficulty with College-owned technology. You can reach them at 604 527 5330 or
  • CEIT Service Counters: They provide student ID cards, password/PIN resets, and assistance with login issues and wireless connectivity. In New West, go to room 2100B (inside the library). In Coquitlam, go to room B1250.
  • Blackboard: If you take online or hybrid courses, you’ll use Blackboard, which is the Learning Management System used by Douglas. In Blackboard you’ll have access to course materials uploaded by your instructor and some communications tools. Take a look at the Student Resources section and watch the tutorials to become familiar as soon as possible.
You can find complete information about our IT services at GET IT – IT Services for Students. Download this guide and have it at hand. In case of doubts, look for one of our student assistants.